THALES PENDANT

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Ex: Shipping and return policies, size guides, and other common questions.

Shipping & Delivery

Depending upon your purchase Design for the PPL may utilize multiple services and freight companies to fulfill your order. While we strive to only offer items that are available in a timely manner, occasionally an item may have a lead time longer than one may like. You will receive an email from our customer support team after your order is placed letting you know expected lead times and method of shipment. If at that time you would like to amend your order, please contact Design for the PPL customer service customerservice@designfortheppl.com within 24 hours to make any changes. Lead teams are always approximate, but Design for the PPL strives to provide the most accurate up to date information possible.

Please note that items can only be delivered to the original address provided at the time of order. In order to facilitate delivery please provide a phone number and email address that will allow both Design for the PPL and the delivery agent to contact you to arrange delivery. Design for the PPL’s policy is to hold items for up to 5 days for delivery. After that period the customer will become responsible for for any storage fees incurred. Any damager or loss occurring beyond the 5 day time frame is not the responsibility of Design for the PPL.
Additionally it is the responsibility of the buyer to ensure items will fit inside entry points upon delivery of the item. Design for the PPL will not be held responsible if the piece does not fit in the buyer’s delivery location. If this does occur, customers are subject to a 20% restocking fee for the returned item pending approval from Design for the PPL, in addition to any return shipping costs. If a return is approved, furniture must be in its original packaging.
The buyer must inspect all items carefully upon arrival. When possible, please note any and all damage on the Agents proof of delivery form.  The buyer will then need to contact our customer care team immediately with all necessary information and will will work to get the issue resolved. Please be sure to include your order number, as well as photos of the original packaging and the damaged item. All damages are required to be reported within 24 hours of delivery receipt. 

Local Delivery

Local delivery is available within the Spokane, Coeur d'Alene. This service is available in a 100 mile radius from 99201 incurring flat rate charges ranging from $150 to $300. 

In Store Pick Up

In-store pickup is available for a selection of items and is dependent upon stock availability. All items must be available at our showroom location and/or local warehouses.  Please reach out to our customer care team to inquire if the items you are looking to purchase are available for pick up. A member of our team will respond within 24 to 48 hours. 

Delivery Surcharge

Furniture items and items that are bulky, heavy, or limited availability may have a delivery surcharge in addition to standard delivery and processing charges. Exceptions to the standard shipping are noted on the product page, and any additional charges will be displayed when the item is added to your shopping cart.

Alaska, Hawaii and U.S. Territories

At present, we do not ship to Alaska, Hawaii or the U.S. Territories. White Glove & Freight Delivery items and some heavy or oversized items cannot be shipped outside of the contiguous 48 states.

 

Shipping to a P.O. Box

We do not ship to a P.O. Box at this time. 

Sales Tax

Sales tax on the merchandise total is charged for items shipped within Washington state.

International Shipping

At present, we cannot ship orders to addresses outside the US.